Policies

• Please arrive 10 minutes prior to your scheduled spa service if you are visiting us for a spa day or multi-services to allow time for changing and paperwork.
• Robe and slippers are provided for your comfort and convenience.
• Please advise us ahead of time of any medical conditions, pregnancy, allergies, food restrictions, or if you have used Retin-A (especially if you are waxing or considering Glycolic Facial).
• A 24-hour cancellation notice is required for single spa services. A 48-hour cancellation notice is required for spa package services. If notification is not received within these time requirements, a cancellation fee will be charged. (In the case of a spa gift certificate, a cancellation fee of 50% will be deducted from the value of the certificate.)
• We kindly ask that you give us 48-hours notice of cancellation as a courtesy to our technicians. If less than 24-hours notice is given, a cancellation fee of 100% will be applied for appointments more than 2-hours long. For appointments lasting less than 2-hours, a 50% cancellation fee will be applied.
• Spa gift certificates are non-refundable. They can NOT be used for products or services.
• Parties of three or more guests need to notify us of cancellation one week prior to the appointment date. A 50% deposit is required for groups of three or more guests.
• Your punctuality is greatly appreciated. Being late only detracts from your scheduled service(s).
• We have a smoke free environment.
• We are equipped with a Purified Clean Air System.
• All prices are subject to change.
• We accept the following credit cards: VISA, MasterCard and Discover. Payment by check is welcome with proper identification.
• Please leave your valuables at home.